River Rock Casino is located in Alexander Valley, California which is know for it's abundance of natural resources that provided for the Dry Creek Rancheria Band of Pomo Indians and now more than 25 local wineries.
Statement by Chris Plant, Vice President & General Manager, on the Reopening of River City Casino & Hotel
Rivers Team Portal Click here to login to Infinium SelfService. Monday-Thursday: 3pm – 1am. Friday-Saturday-Sunday: 12Noon – 1am. Late Night Dining – Full Menu – 7 Days a Week. Sun-Wed 'til 11pm, Thur-Sat 'til Midnight. The latest games and best times are at the Kootenai River Inn Casino & Spa. With three casino rooms, 445 gaming machines, and Casino cocktail service, this is the place to play. Join the Winner's Club to earn points toward free nights, meals, bonus games, and special promotions!
'While the amenities our customers have come to know and love may be somewhat limited for the time being, the ability to safely welcome back our team members and guests remains our top priority. With this in mind, we worked closely with the Missouri Gaming Commission, state and local leaders, and public health officials to finalize comprehensive Phase I reopening protocols and new health and safety precautions. Our returning team members will be trained on these procedures and our guests will see reminder signage about them throughout the property. These new protocols include, but are not limited to, the following:
Social Distancing
- Capacity on our gaming floor may be limited, but we do not expect this to impact the customer experience.
- The installation of floor decals and signage to strictly enforce social distancing guidelines will be placed in areas where lines typically form.
- Table game seating will be limited, and some slot machines will be placed out of service.
- Live music and entertainment will remain suspended.
- There will be no large drawings, tournaments, or special events.
- Beerhouse and Asia will be open for to-go orders only.
- The valet will also remain closed.
- The hotel has reopened.
Health & Safety
- Team members and vendors will be required to wear masks and will undergo a health screening each day, including temperature checks, prior to their shift.
- Based on the ruling by the St. Louis County Health Department, and in order to help reduce the spread of COVID – 19, River City Casino will be requiring all persons in public areas will be required to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification. Guests not adhering to these requirements will be advised of the requirements and warned that if they continue to disregard they will be asked to leave the property.
- Slots and table games will be thoroughly and regularly cleaned throughout the day.
- Sanitizer stations will be installed on the casino floor and be readily available throughout the facility.
- Plexi-glass separators will be installed at the players club, cage, security podiums and other locations.
We are grateful for the overwhelming support, patience, and understanding from our customers through these unprecedented times.'
Casino
Table game seating will be limited, and some slot machines will be placed out of service.
Masks
Based on the ruling by the St. Louis County Health Department, and in order to help reduce the spread of COVID – 19, River City Casino will be requiring all persons in public areas will be required to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification. Guests not adhering to these requirements will be advised of the requirements and warned that if they continue to disregard they will be asked to leave the property.
Dining
The Beerhouse: Open for to-go orders only.
Sunday – Thursday: Noon – 10 p.m.
Friday & Saturday: Noon – Midnight
Please use casino bars or beverage servers for all drinks; self-serve beverage stations will be closed.
Asia Noodles: Open for to-go orders only
Daily: 6 p.m. – 2 a.m.
Club 38: Temporarily Closed
Cibare Bakery: Temporarily Closed
Burger Brothers: Temporarily Closed
1904 Steak House: Temporarily Closed
The Great Food Exposition: Closed
Hotel
The hotel has reopened.
The Fitness Center and valet will all remain closed.
Entertainment
The River Casino & Sports Bar Nashua Nh
All live entertainment has been suspended at this time.
Is the Casino Open and what are the Hours of Operation?
• The casino is open 24/7.
• Beerhouse is open for to-go orders only, from noon – 10 p.m. Sunday – Thursday and noon – midnight Friday – Saturday.
• Asia Noodles is open for to-go orders only, from 6 p.m. – 2 a.m., daily.
• Burger Brothers is temporarily closed.
• Cibare Barista is temporarily closed.
• 1904 Steakhouse is temporarily closed.
• Great Food Exposition Buffet will remain closed.
How are you promoting health and safety?
We adhere to robust cleaning practices, social distancing, and encourage use of masks. We have also implemented:
1. Signage at entrances depicting a checklist of COVID-19 symptoms asking team members and guests to refrain from entering the property if necessary.
2. Guests are encouraged to sanitize their hands upon entering the property and use sanitizer stations located prominently throughout the property.
3. Signage and floor markers are installed where lines normally form for customer queuing.
4. Team members and vendors are required to wear masks and undergo a health screening each day, including temperature checks, prior to entering the property.
5. Based on the ruling by the St. Louis County Health Department, and in order to help reduce the spread of COVID – 19, River City Casino will be requiring all persons in public areas will be required to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification. Guests not adhering to these requirements will be advised of the requirements and warned that if they continue to disregard they will be asked to leave the property.
6. Increased frequency of cleaning and deep cleaning high touch point areas is taking place.
Can I wear a mask or gloves for safety reasons?
Yes. Every guest that enters the casino is required to briefly show their uncovered face at the turnstile location prior to entering. Gloves are acceptable to wear.
What specifically are you doing to encourage social distancing?
Some slot machines are placed out of service and we are reducing the number of positions available at table games. Plexiglass dividers are installed at many counters. Casino capacity will also limited as needed.
What happens if the casino gets full?
Contingency plans are in place and include queuing lines at the entrances, with priority access lines for Owners Club and Elite guests.
Do I have a Free Play bonus offer available? What about gift giveaways, drawings and events?
You can view any available offers at mychoice.com. Make sure your email has been updated at mychoice.com in order to receive notification of upcoming offers. If we are unable to connect with you via email, you will miss out on valuable offers! We have no gift giveaways or drawings planned at this time. Other events will be scheduled at a later date.
When will you open the restaurants?
• Beerhouse is open daily for lunch and dinner from noon – 10 p.m. Sunday – Thursday and from noon – midnight Friday and Saturday. Face coverings are required to enter restaurants and can be removed once seated.
• Asia Noodles is open from 6 p.m. – 2 a.m., Friday through Monday.
• Club 38 is open Monday – Saturday from 4 p.m. – 10 p.m., and Sunday from 2 p.m. – 8 p.m.
• Cibare Barista will be open daily from 7 a.m. – 1 p.m.
• Burger Brothers is open from 5 p.m. to 3 a.m. Wednesday and Thursday and Noon to 3 a.m. Friday through Sunday.
• 1904 Steakhouse is open 5 p.m. to 10 p.m., Friday through Sunday. Indoor and outdoor seating will be available.
When will you open the hotel?
The hotel has reopened. The Fitness Center remains closed.
What about my tier status and mycash?
1. No tiers were downgraded during the closure.
2. We are providing guests a minimum of 12 months to earn their tier status for 2021.
3. We are suspending mycash expiration until further notice.
What else should be noted?
Please note the following:
• To avoid lines at the cashier, we recommend using kiosks to cash tickets and break bills.
• Please use casino bars or beverage servers for all drinks; self-serve beverage stations are closed.
• Valet service is temporarily not available.
• The VIP Lounge is open with limited service for Elite and Owners Club guests from 4 p.m. – 10 p.m. Monday – Thursday, 4 p.m. – midnight Friday – Saturday and 10 a.m. – 4 p.m. Sunday.
• The best way to stay up-to-date is through Facebook and by visiting our website. We'll be posting live updates and more information as it becomes available.
At Kootenai River Inn Casino and Spa we are more than a casino. From the moment you walk through our door, you are greeted by beautiful views, friendly staff, and fun in every direction. We offer over 400 slot machines across three Casino rooms. Thousands of people win big at Kootenai River Inn Casino every year. Will you be next to win at the Inn?
What sets the Kootenai Casino apart from other casinos?
- Friendly Environment – One of the things that make casino gambling so enjoyable at Kootenai is our casual, friendly environment.
- Something for everyone – We offer over 400 different games accepting both US and Canadian currency in smoking and non-smoking casino rooms.
- Meeting and Banquet Facilities – Our facilities offer a private room available to reserve for special functions, including meetings or parties.
- Beautiful Scenery – The views and scenery surrounding the Kootenai River Inn and Casino are spectacular.
- More Than a Hotel Casino – Experience more than just casino gambling at the Kootenai River Inn Casino & Spa. We also offer incredible accommodations, a relaxing spa, and an amazing restaurant.
When it comes to casino gambling, there are certain unspoken rules of engagement that are good to be made aware of, especially if you are a beginner.
The River Casino Sports Bar
- Capacity on our gaming floor may be limited, but we do not expect this to impact the customer experience.
- The installation of floor decals and signage to strictly enforce social distancing guidelines will be placed in areas where lines typically form.
- Table game seating will be limited, and some slot machines will be placed out of service.
- Live music and entertainment will remain suspended.
- There will be no large drawings, tournaments, or special events.
- Beerhouse and Asia will be open for to-go orders only.
- The valet will also remain closed.
- The hotel has reopened.
Health & Safety
- Team members and vendors will be required to wear masks and will undergo a health screening each day, including temperature checks, prior to their shift.
- Based on the ruling by the St. Louis County Health Department, and in order to help reduce the spread of COVID – 19, River City Casino will be requiring all persons in public areas will be required to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification. Guests not adhering to these requirements will be advised of the requirements and warned that if they continue to disregard they will be asked to leave the property.
- Slots and table games will be thoroughly and regularly cleaned throughout the day.
- Sanitizer stations will be installed on the casino floor and be readily available throughout the facility.
- Plexi-glass separators will be installed at the players club, cage, security podiums and other locations.
We are grateful for the overwhelming support, patience, and understanding from our customers through these unprecedented times.'
Casino
Table game seating will be limited, and some slot machines will be placed out of service.
Masks
Based on the ruling by the St. Louis County Health Department, and in order to help reduce the spread of COVID – 19, River City Casino will be requiring all persons in public areas will be required to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification. Guests not adhering to these requirements will be advised of the requirements and warned that if they continue to disregard they will be asked to leave the property.
Dining
The Beerhouse: Open for to-go orders only.
Sunday – Thursday: Noon – 10 p.m.
Friday & Saturday: Noon – Midnight
Please use casino bars or beverage servers for all drinks; self-serve beverage stations will be closed.
Asia Noodles: Open for to-go orders only
Daily: 6 p.m. – 2 a.m.
Club 38: Temporarily Closed
Cibare Bakery: Temporarily Closed
Burger Brothers: Temporarily Closed
1904 Steak House: Temporarily Closed
The Great Food Exposition: Closed
Hotel
The hotel has reopened.
The Fitness Center and valet will all remain closed.
Entertainment
The River Casino & Sports Bar Nashua Nh
All live entertainment has been suspended at this time.
Is the Casino Open and what are the Hours of Operation?
• The casino is open 24/7.
• Beerhouse is open for to-go orders only, from noon – 10 p.m. Sunday – Thursday and noon – midnight Friday – Saturday.
• Asia Noodles is open for to-go orders only, from 6 p.m. – 2 a.m., daily.
• Burger Brothers is temporarily closed.
• Cibare Barista is temporarily closed.
• 1904 Steakhouse is temporarily closed.
• Great Food Exposition Buffet will remain closed.
How are you promoting health and safety?
We adhere to robust cleaning practices, social distancing, and encourage use of masks. We have also implemented:
1. Signage at entrances depicting a checklist of COVID-19 symptoms asking team members and guests to refrain from entering the property if necessary.
2. Guests are encouraged to sanitize their hands upon entering the property and use sanitizer stations located prominently throughout the property.
3. Signage and floor markers are installed where lines normally form for customer queuing.
4. Team members and vendors are required to wear masks and undergo a health screening each day, including temperature checks, prior to entering the property.
5. Based on the ruling by the St. Louis County Health Department, and in order to help reduce the spread of COVID – 19, River City Casino will be requiring all persons in public areas will be required to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification. Guests not adhering to these requirements will be advised of the requirements and warned that if they continue to disregard they will be asked to leave the property.
6. Increased frequency of cleaning and deep cleaning high touch point areas is taking place.
Can I wear a mask or gloves for safety reasons?
Yes. Every guest that enters the casino is required to briefly show their uncovered face at the turnstile location prior to entering. Gloves are acceptable to wear.
What specifically are you doing to encourage social distancing?
Some slot machines are placed out of service and we are reducing the number of positions available at table games. Plexiglass dividers are installed at many counters. Casino capacity will also limited as needed.
What happens if the casino gets full?
Contingency plans are in place and include queuing lines at the entrances, with priority access lines for Owners Club and Elite guests.
Do I have a Free Play bonus offer available? What about gift giveaways, drawings and events?
You can view any available offers at mychoice.com. Make sure your email has been updated at mychoice.com in order to receive notification of upcoming offers. If we are unable to connect with you via email, you will miss out on valuable offers! We have no gift giveaways or drawings planned at this time. Other events will be scheduled at a later date.
When will you open the restaurants?
• Beerhouse is open daily for lunch and dinner from noon – 10 p.m. Sunday – Thursday and from noon – midnight Friday and Saturday. Face coverings are required to enter restaurants and can be removed once seated.
• Asia Noodles is open from 6 p.m. – 2 a.m., Friday through Monday.
• Club 38 is open Monday – Saturday from 4 p.m. – 10 p.m., and Sunday from 2 p.m. – 8 p.m.
• Cibare Barista will be open daily from 7 a.m. – 1 p.m.
• Burger Brothers is open from 5 p.m. to 3 a.m. Wednesday and Thursday and Noon to 3 a.m. Friday through Sunday.
• 1904 Steakhouse is open 5 p.m. to 10 p.m., Friday through Sunday. Indoor and outdoor seating will be available.
When will you open the hotel?
The hotel has reopened. The Fitness Center remains closed.
What about my tier status and mycash?
1. No tiers were downgraded during the closure.
2. We are providing guests a minimum of 12 months to earn their tier status for 2021.
3. We are suspending mycash expiration until further notice.
What else should be noted?
Please note the following:
• To avoid lines at the cashier, we recommend using kiosks to cash tickets and break bills.
• Please use casino bars or beverage servers for all drinks; self-serve beverage stations are closed.
• Valet service is temporarily not available.
• The VIP Lounge is open with limited service for Elite and Owners Club guests from 4 p.m. – 10 p.m. Monday – Thursday, 4 p.m. – midnight Friday – Saturday and 10 a.m. – 4 p.m. Sunday.
• The best way to stay up-to-date is through Facebook and by visiting our website. We'll be posting live updates and more information as it becomes available.
At Kootenai River Inn Casino and Spa we are more than a casino. From the moment you walk through our door, you are greeted by beautiful views, friendly staff, and fun in every direction. We offer over 400 slot machines across three Casino rooms. Thousands of people win big at Kootenai River Inn Casino every year. Will you be next to win at the Inn?
What sets the Kootenai Casino apart from other casinos?
- Friendly Environment – One of the things that make casino gambling so enjoyable at Kootenai is our casual, friendly environment.
- Something for everyone – We offer over 400 different games accepting both US and Canadian currency in smoking and non-smoking casino rooms.
- Meeting and Banquet Facilities – Our facilities offer a private room available to reserve for special functions, including meetings or parties.
- Beautiful Scenery – The views and scenery surrounding the Kootenai River Inn and Casino are spectacular.
- More Than a Hotel Casino – Experience more than just casino gambling at the Kootenai River Inn Casino & Spa. We also offer incredible accommodations, a relaxing spa, and an amazing restaurant.
When it comes to casino gambling, there are certain unspoken rules of engagement that are good to be made aware of, especially if you are a beginner.
The River Casino Sports Bar
- Age – You must be at least 18 years old to play.
- Tipping – It's courteous to tip servers for any drinks you order. One dollar per drink is a good rule of thumb. Tipping 15% – 20% is recommended for food items. Gaming cashiers and technicians work hard to make your gaming experience enjoyable. Tipping is appreciated.
